We're here to help. Most questions get a response within 24 hours.
For help with the app, billing questions, feature requests, or to request account deletion.
Subscriptions are managed through Apple. Go to Settings → your name → Subscriptions on your iPhone or iPad, find The Initiation App, and tap Cancel Subscription.
Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.
Email us at theinitiationapp@gmail.com with the subject line "Delete my account" and we will permanently delete your data within 30 days.
Try closing and reopening the app. If the issue persists, email us at theinitiationapp@gmail.com with a description of the problem and your device model.
Session history is tied to your device. If you've lost access to your device or uninstalled the app, we're unable to recover previous session data.
We collect minimal data to operate the app. We never sell your data or use it for advertising. Read our full Privacy Policy for details.